Refund policy

Refund, Replacement, and Return Policy

Returns We do not accept physical returns. If your item is defective, damaged, or incorrect, you do not need to send it back — we'll make it right with a refund or replacement.

Damaged or Defective Items If your order arrives damaged or defective, contact us within 30 days of delivery with photo or video evidence clearly showing the issue. If confirmed, we'll offer a full refund or replacement at no additional cost to you.

Wrong or Missing Items If you received the wrong item or something is missing from your order, contact us with clear photos of the item received, the original packaging, and the shipping label. Once verified, we'll issue a full refund or send the correct item.

Order Delays If your order hasn't arrived within the following timeframes from the shipping date, please reach out and we'll investigate:

• 45 days (U.S. orders)
• 60 days (all other countries)
• 110 days (Brazil)

Order Cancellations Orders can be canceled for a full refund before they are processed or shipped. Once an order is in production or has shipped, it cannot be canceled.

Non-Delivered Orders If tracking shows your order was delivered but you didn't receive it, a non-delivery certification from your local carrier or postal authority will be required to process a claim.

EU Customers — Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery, regardless of the reason, in accordance with EU consumer law.

Refund Processing Once a claim is approved, refunds are processed within 5–10 business days to your original payment method.

Eligibility All claims must be submitted within 90 days of the original order date. Claims submitted after this window will not be eligible for a refund or replacement.